First Hand Medical Commercial Policies

Secured Order Online

The Carpal Solution online shopping cart uses the latest 128-bit SSL (Secure Socket Layer) encryption through a secure, approved payment gateway to ORDER ON LINE. If you prefer to use the mail or fax for your order you may do so by our PRINT MAIL/FAX ORDER FORM.

Shipping Policy

We ship to the USA, Canada, The United Kingdom, Ireland, Australia and New Zealand and other international locations that can be readily accommodated by special request. Shipping and Handling costs are added to the product cost. Shipping options for the US and Canada include: 1) USPS Ground Option or 2) Two Day Delivery Option through UPS. The UPS Two Day Option allows tracking of the order. For International shipments we ship through USPS Global Priority Service.

Privacy Policy

Customer Security: Customer Information and preferences are kept strictly confidential and are not given out, nor are they sold to any other individuals, groups or companies.

Return Policy & Procedure

User-friendly diagrams and easy to follow instructions are provided inside every package and on our website for your convenience. Please read the instructions provided and follow the directions during use. If some relief of Carpal Tunnel Syndrome is not noticed within 7 nights of using the Carpal Solution Therapy Pac, discontinue use of the Carpal Solution and consult a physician about your specific condition. You can return the product for a refund by returning both used and unused product to our site within 20 days of original ship date (Shipping & Handling cost will not be included in refund). Also, in order to document shipping and receipt dates, you must include with any returned products a copy of the invoice or packing slip you received at the time of delivery of the Carpal Solution Therapy Pac

It is understood that the Money Back Satisfaction Offer is not a guarantee of performance due to the many other factors that often contribute to symptoms of Carpal Tunnel Syndrome. Examples of other complications which could effect Carpal Tunnel Syndrome Symptoms include: Auto Immune Disorders, Arthritis, Diabetes, Gout, Hypothyroidism, Menopause, Wrist Fractures, Hand Fractures, Torn Ligaments, Dislocations, Pregnancy, etc.

Not intended for use: In the vicinity of open wounds, if an allergic reaction occurs, in conjunction with any skin disorder, where bone tissue deformity is present. Do not use to relieve symptoms caused by Auto Immune Disorders, Arthritis, Diabetes, Gout, Hypothyroidism, Menopause, Wrist Fractures and Dislocations. If any skin allergy develops from any cause while using the Carpal Solution, discontinue use and see a physician.

	Contact: First Hand Medical for questions at: email: relief@mycarpaltunnel.com © First Hand Medical, LLC. All rights reserved. Carpal Solution and Hand/Wrist Restorer T is a trademark of First Hand Medical, 67 South Bedford St, Suite 400W Burlington, MA 02478.
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